Question 1

Where is my order?

Accepted Answer

Use the tracking link in your dispatch confirmation email for the latest update. If your order contains several items, they may be dispatched separately.

Question 2

How do I return an item?

Accepted Answer

Start in the returns portal with your order number and email address or postcode. Choose an available return method, repack your items securely and keep your proof of postage.

Question 3

How long do I have to return something?

Accepted Answer

The standard returns window is 21 days from the day you receive your order. Items must meet the returns policy conditions.

Question 4

When will I receive my refund?

Accepted Answer

Once your return has been received, it can take up to 14 days to process. Your bank may then take up to 5 additional days to show the refund in your account.

Question 5

Can I exchange an item?

Accepted Answer

Exchanges are not currently offered. Return the unwanted item for a refund and place a new order for the replacement.